The New Medicine Service (NMS) is a free NHS service available in our pharmacy that can help you to get the most out of your newly prescribed medicine.

Its aim is to provide you with the support you need to understand your condition and to explain how taking your new medicine can help you manage your symptoms.

When you are prescribed a medicine to treat a long-term condition for the first time, the pharmacist will support you to use the medicine safely and to best effect.

Our pharmacist will talk to you approximately two weeks after you first receive the medicine to see how you are getting on with it and to discuss any problems you may have. A second follow-up will be a month after you first receive the medicine. The service is only available to people using certain medicines. Our pharmacist will give you details and offer this free NHS service if this is available to you.

Who is the service for?

This service is for customers prescribed with new medicines, who may find it difficult to understand when and how to take them properly. This includes those taking medicines for:

– Asthma
– Lung conditions, such as COPD, chronic bronchitis and emphysema
– Type 2 Diabetes
– High blood pressure
– Conditions where you take a medicine to control the way your blood clots (anticoagulants or antiplatelet medication)